Tailored to meet your goals and the needs of your employees, Katen Consulting Business Soft Skills Training Programs help small, mid-size, and large companies to enhance the professionalism, productivity, appearance, and overall business presence of employees, from new hires to executives.
Through interactive small to large group training programs and one-on-one coaching sessions, Katen Consulting addresses the growing fear that exists between what employees know and the skills and knowledge they need to reflect knowledge, credibility, respectability, experience, and professionalism.
Katen Consulting Business Soft Skills Training Programs include:
Through stats and facts gathered by some of the most prominent global organizations, position employees to understand the importance and impact of first impressions and the essential elements that go into exuding a professional presence.
- PERSONAL BRAND & APPEARANCE
"You never get a second chance to make a first impression." Position employees to be poised and professional representatives of the organization by increasing awareness to their appearance, stereotypical perceptions, and the four essential elements that convey a polished demeanor. Employees identify how their choices create positive or negative impressions of who they are and their abilities.
Position employees to be effective communicators by conveying their message with confidence, purpose, and clarity and learning to avoid common pitfalls. Topics include: Elements of the Voice; Non-Verbal Cues; Writing Effective Emails; Social Media Protocol; Phone Etiquette; Active vs. Passive Listening; Meeting Protocol; Women in Business; and Accent Reduction. Please Note: Women in Business and Accent Reduction are separate programs.
- BUSINESS ETIQUETTE ~ Interactions & Building Rapport
Position employees to distinguish themselves and the company through their interactions with colleagues and clients. Topics include: Navigating Common & Awkward Workplace Situations; Techniques for Building Rapport; Greetings; Introductions of Others; Small Talk; Meeting Protocol ~ Host & Guest; and Cross-Cultural Etiquette. Please Note: Cross-Cultural Etiquette is a separate program.
- EFFECTIVE PRESENTATION SKILLS
Position employees to have the confidence, techniques, and ability to make a memorable and effective presentation. Topics include: Presentation Formats and Styles; Incorporating Tools & Materials; Strategies for Sculpting Your Message, Handling Q & A Sessions; Navigating Challenging Situations & Hostile Audiences. Please Note: Group Programs and Coaching Sessions are audio and/or video-taped. Navigating Challenging Situations & Hostile Audiences is also offered as a full day session.
In today’s competitive environment, companies are looking for any edge that will help to distinguish them from their competition. Position employees to meet and mingle effectively, and speak about themselves and the company to reflect respectability and credibility. Topics include: How to Work a Room; Elevator Pitches; Business Card Protocol; Strategies for Handling Food, Drink, and Conversation; and How to Handle Awkward Interactions.
Position employees to appear confident and skilled while interacting or conducting business over a meal. Through a formal sit-down lunch or dinner, employees hone the art of conversation; table top navigation, what foods to order / avoid, how to navigate food/drink/conversation, transitioning from small talk to business conversation, buffet vs. sit-down style dining, handling silverware, being a gracious guest, and establishing oneself as an effective host. Etiquette lunches / dinner are 2-4 hrs.
Katen Consulting works with clients in a variety of fields and industries, including: banking, manufacturing, restaurant/hospitality, government, education, and law.