Corporations

• Professionalism in the Workplace

Employees learn the importance of showing respect and courtesy, through their words and actions, to clients, co-workers, and supervisors. They learn how their overall behaviors and choices have a direct impact on either fostering a positive and productive work environment or increasing potential tensions and conflict.

• Business Dress to Impress

"You never get a second chance to make a first impression." Employees learn how everything from their attire and accessories to their grooming, body language and mannerisms can create positive or negative impressions of who they are and their abilities.

• Effective Business Communication

Employees practice essential strategies for presenting themselves and their message with confidence, purpose and clarity andlearnto avoid pitfalls in communication  Topics include: general communication techniques, the voice, and business communication –telephone conversations, written correspondence (including e-mail and Blackberry usage) and face-to-face interactions.

• Proper Business Etiquette

Employees learn to present themselves in ways that allow them to be taken seriously in the business world and represent the company and their positions with polish and professionalism. They practice behaviors that will earn them respect and give the company a competitive edge in the business world.

• Creating a Team-Centered Work Environment

Being  team-oriented  can play a vital role in an employee’s personal advancement as well as in the success of the company. Through interactive exercises, staff members learn to change ME to WE in the way they approach a task and in their interactions with other employees.

• Essential Leadership Styles and Management Training

Managers who role-model positive behaviors and utilize effective leadership techniques set a positive tone, have employees who practice respect, help to promote a team-centered environment and foster effective interactions among their employees, thereby fostering the company's success. Topics include: basic skills for being an effective manager, learning to facilitate executive board meetings, techniques for creating open communication between employees and supervisors, conducting employee reviews and performance evaluations, and how to assess, elicit and foster employee loyalty and customer satisfaction.

• Effective Presentation Skills for Managers

Managers practice the skills necessary to present themselves and  their material in an efficient, effective, and comprehensible manner. These managers will become an invaluable part of your organization as they learn to represent their position and the company as professionally and effectively as possible. Note: Presentations are video-taped for teaching and coaching purposes.

• Managing Your Multi-Generational Workforce

Communication is the key to a smoothly run business. How do you bridge the gap among the generations to keep information and productivity flowing? Managers and employees are provided with thought-provoking information, facts, and perspectives for better understanding of a multi-generational workforce. They brainstorm concerns, costs and solutions and through this process practicetools and proven strategies for successfully confronting and managing some of the most universal and costly challenges presented by a multi-generational workforce.

• Utilizing Networking Tools

In today’s competitive environment, companies are looking for any edge that will help to distinguish them from their competition. Through our program, managers and employees will learn, and practice some of the most effective techniques for networking. Topics include: The Art of Networking Events and Creating a Buzz Through On-line Networking.

• Effective Customer Interaction Techniques

Companies which can maintain and increase their client-base increase profitability. Employees learn what customers are really looking for, and how to provide them with exceptional service that keeps those customers returning and referring. Employees become adept at handling some of the most common and difficult customer relation problems with professionalism and courtesy.

• Dining Etiquette: Two Hour Luncheon

Through a formal sit-down luncheon, staff members practice the art of conversation while honing their dining skills. For most staff, the quality or desirability of a product or service and the success of a client meeting is often directly proportional to how they are perceived.  Staff members learn etiquette essentials that help them to appear polished and professional.